Shipping Policy

At Brew Canvas, we work with trusted international shipping partners and local carriers to deliver orders directly to your door. Shipping carriers may vary depending on your location and the availability of the most efficient delivery route.

All orders and payments are subject to verification and approval before shipment. In some cases, orders containing incorrect billing information or requiring additional verification may be delayed or cancelled.

Shipping Process

Please allow approximately 2–5 business days for your order to be processed, prepared, and transferred to the shipping carrier.

Processing may take longer during major holidays, periods of high demand, product launches, or temporary stock shortages.

Once an order has entered the shipping process, we cannot guarantee that changes or cancellations can be made. This includes changes to the delivery address. Please carefully review your shipping information before completing your purchase.

Orders are processed on business days. Saturdays, Sundays, and holidays are not considered business days.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

If your order contains multiple products, they may occasionally be shipped separately. This means different items within the same order may arrive on different dates.

Tracking Your Order

Tracking is provided for eligible shipments. Once your order has been dispatched, you will receive an email containing your tracking number or tracking link.

Please allow several business days for tracking information to update after receiving your shipping confirmation. Carriers sometimes require additional time to scan and register a package within their system.

If your tracking information has not updated after 5 business days, please contact us at shopbrewcanvas@gmail.com.

Estimated Delivery Times

Delivery times vary depending on the destination, carrier, customs processing, and other factors outside our control.

Estimated delivery times are:

These estimates do not include our 2–5 business day processing period and are provided as estimates only. Specific delivery dates cannot be guaranteed.

While we do our best to ensure orders arrive as quickly as possible, Brew Canvas is not responsible for delays caused by circumstances outside our reasonable control, including customs clearance, carrier disruptions, severe weather, holidays, labor disruptions, or other unforeseen events.

Duties, Taxes & Customs Fees

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient. Brew Canvas does not control customs charges and cannot predict whether your country will impose them.

Customs regulations vary between countries. We recommend contacting your local customs authority if you have questions regarding potential import fees.

If a shipment is refused or returned due to unpaid customs charges, additional shipping or return costs may apply.

Lost, Stolen or Damaged Packages

If your package arrives damaged, please contact us as soon as possible at shopbrewcanvas@gmail.com with your order information and photos of the damage so we can review the situation.

If tracking shows that an order was successfully delivered but you cannot locate the package, please first check around your property, with household members or neighbors, and contact the shipping carrier.

Brew Canvas is not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery to the address provided at checkout.

Carrier tracking information, delivery confirmations, and timestamps may be used when reviewing shipping-related claims.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please double-check your address before completing checkout. We begin processing orders as quickly as possible, and once an order has entered fulfillment or been shipped, we cannot guarantee that the address can be changed or the shipment can be redirected.

Brew Canvas is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Questions or Feedback

We want your experience with Brew Canvas to be as smooth as possible.

If you have any questions about your order, shipping, tracking, or delivery, please contact us at:

shopbrewcanvas@gmail.com

We appreciate your feedback and are always looking for ways to improve the Brew Canvas experience.